Shipping & Delivery Policy

Trimaani offers standard delivery to supported serviceable addresses across India. Availability is checked using the delivery postcode and can differ by product, value, courier coverage or temporary restrictions.

If an address is not serviceable, we will not knowingly dispatch to it. We may contact you for an alternative eligible address or provide the available order remedy.

Standard shipping is free for supported Indian orders unless a different charge is clearly disclosed before payment. Optional expedited, special-handling or remote-area services, if offered, may carry a separate charge shown at checkout.

Preparation begins after payment and order checks are completed. Ready-to-ship, made-to-order, personalised, resized and custom jewellery can have different production times. The product page, checkout or order communication provides the most relevant estimate for your selected configuration.

Business days exclude public holidays and operational closures. If more than one item is ordered, we may dispatch together or separately depending on readiness and secure handling needs.

An estimated delivery date is a good-faith estimate rather than a guaranteed appointment. It can change because of production checks, address verification, courier capacity, weather, public restrictions or other circumstances outside reasonable control.

We will share material updates using the contact details on the order. Please ensure your email address and mobile number are accurate and reachable.

When an order is dispatched, available tracking information is shared through the order account or registered contact channel. Jewellery is sent through approved logistics partners with transit protection appropriate to the shipment.

Insurance applies during eligible transit under the carrier and policy conditions. It does not replace the need to report a delivery concern promptly and retain all packaging for investigation.

• A signature, one-time password, identity check or other delivery verification may be required.
• The person receiving the parcel should be available at the approved address and authorised by the customer.
• Do not share a delivery verification code until the courier is present and the parcel details have been checked.
• Inspect the outer package for tampering or visible damage before accepting where the delivery process allows.

Contact customer care immediately if an address needs correction. For security reasons, an address may not be changeable after processing or dispatch, and we cannot guarantee a reroute.

If delivery fails because the address is incomplete, the recipient is unavailable or verification cannot be completed, the carrier may retry or return the parcel. We will contact you about the available next step and any disclosed re-delivery cost.

Severe weather, transport disruption, public restrictions, emergencies, carrier events and other circumstances beyond reasonable control may delay delivery. We will work with the logistics provider and keep you informed, but these events do not automatically make an order lost or cancelled.

If tracking says delivered but the parcel is missing, or if it arrives damaged or tampered with, contact us promptly with the order number and supporting details. Do not discard the packaging. We will investigate with the carrier and explain the available replacement, repair or refund remedy after verification.

Use the Track Order page for the latest available status. If tracking has not updated for an unusual period or the estimate has passed, customer care can review the shipment with the courier.