Refund & Return Policy

You may request a return for an eligible product within 15 calendar days after recorded delivery. Contact us within the window before sending an item back so we can validate the request and provide return instructions.

A request raised within the window is still subject to the eligibility and inspection requirements below. Your statutory rights remain unaffected.

• The item must be unused, unworn, unaltered and in its original sale condition.
• Tags, tamper seals, certificates, invoice, accessories, gifts and original packaging must be returned where supplied.
• The product must not show scratches, damage, resizing, repair, engraving or other customer alteration.
• The return must match the product, serialisation and configuration in the original order.

Unless defective, incorrectly supplied or otherwise required by law, the following may be excluded where that limitation was disclosed before purchase:

• Personalised, engraved, custom-designed, resized or specially manufactured jewellery.
• Items altered, repaired or serviced by anyone not authorised by Trimaani.
• Products with removed or damaged tags, seals, certificates or serial identifiers.
• Gift cards, promotional benefits already redeemed, and items identified as final sale.
• Products that fail hygiene or condition requirements after use.

• Contact customer care with the order number, item, reason and supporting photographs where relevant.
• Wait for return authorisation and packing or pickup instructions before dispatch.
• Pack the item securely with every supplied certificate, tag, accessory and promotional gift.
• Use the approved insured return method and retain the pickup or dispatch record.

If a parcel appears tampered with, materially damaged, defective or different from your order, contact us as soon as reasonably possible and preserve the packaging. Clear photographs or an unboxing video can help us investigate with the delivery and quality teams.

Once verified, we will offer an appropriate remedy such as replacement, repair or refund in accordance with product availability and applicable law.

Returned jewellery is inspected and authenticated after receipt. We verify condition, weight, stones, certificates, tags, serial details, accessories and any signs of alteration. We will notify you whether the return is approved, needs clarification or cannot be accepted, with the reason where applicable.

After approval, the refundable amount is initiated to the original eligible payment method. Payment-provider and bank processing times vary and are outside our direct control. Any estimated timing shown in the return confirmation begins after inspection and approval.

The refund may be adjusted only for clearly disclosed, lawful deductions, such as a non-refundable service already performed, a missing included item, or damage attributable to handling after delivery. We will explain any adjustment before completion.

Where an exchange is offered, availability and price are checked for the replacement configuration. A difference in metal, stone, size, price or tax may require an additional payment or produce an eligible refund. We may complete an exchange as a return and a new order for accurate inventory and invoicing.

Approved return pickup for an eligible Indian order is arranged according to the instructions provided with the return. Original expedited or special-service charges may not be refundable unless the order was defective or incorrectly fulfilled.

A free gift or promotion tied to the returned purchase must also be returned unused, or its disclosed value may be considered when calculating the refund. Coupons are not automatically reissued after a return.

Please do not send jewellery to an address found through a search or third party. Contact Trimaani customer care first and use only the return address and instructions issued for your request.