Privacy Policy

This Privacy Policy explains how Trimaani handles personal information when you browse our storefront, register, place an order, request support, join a promotion or otherwise interact with us. It should be read with our Terms & Conditions.

The information we handle depends on how you use the service. We aim to collect only what is reasonably necessary for a clear business or legal purpose.

• Identity and contact details, such as your name, email address, mobile number and delivery address.
• Account and verification details, including authentication records and saved preferences.
• Order information, including products, selected variants, invoices, deliveries, returns and support history.
• Payment status and transaction references supplied by payment providers; we do not need to store your full card credentials.
• Device, browser, IP address, cookie identifiers, interaction and diagnostic data used for security and service performance.
• Messages, reviews, survey responses or other information you choose to provide.

• Operate accounts, bags, wishlists, checkout, orders, returns, delivery and customer care.
• Verify identity, authorise transactions and prevent fraud, abuse and security incidents.
• Send transactional communications about verification, payment, order progress and policy requests.
• Personalise and improve catalogue discovery, product recommendations, accessibility and performance.
• Send marketing where you have opted in or where otherwise permitted, with a way to opt out.
• Maintain records, enforce agreements, resolve disputes and comply with legal obligations.

Depending on the context, we process information to fulfil our contract with you, respond to your request, protect legitimate business and security interests, comply with law, or act with your consent. Where processing relies on consent, you may withdraw it prospectively through the available preference or by contacting us.

Cookies and local storage can keep you signed in, remember a bag or preference, protect checkout and help us understand storefront performance. Essential technologies are required for requested functions. Optional analytics or marketing technologies should operate according to the choices presented to you.

Browser controls may block or remove cookies, but doing so can affect login, bag, checkout and preference features.

We do not sell personal information. We may share the minimum necessary data with service providers that support our storefront and are expected to protect it appropriately.

• Payment, fraud-prevention and identity-verification providers.
• Courier, logistics, communications, hosting, storage, analytics and customer-support providers.
• Professional advisers, auditors, insurers and authorities where law or a lawful request requires it.
• A successor organisation in a genuine merger, financing, restructuring or sale, subject to appropriate safeguards.

We retain personal information only for as long as needed for the purpose collected, account and order support, fraud prevention, dispute resolution, accounting and legal obligations. Retention periods vary by record type. Information is then deleted, anonymised or securely isolated where deletion is not immediately possible.

We use administrative, technical and organisational safeguards designed to protect information, including access controls, transport encryption, monitoring and carefully selected providers. No online system can be guaranteed completely secure, so please use a strong password, protect verification codes and contact us if you notice suspicious activity.

Subject to applicable law and verification, you may ask to access, correct, update or delete eligible personal information, withdraw consent, object to certain processing or raise a grievance. Some records must be retained for legal, security or transaction purposes.

You can unsubscribe from promotional email using its unsubscribe control. Transactional messages needed to serve an account or order may continue.

The storefront is not intended for children to purchase independently. A parent or guardian should place and manage an order for a minor. Links or integrations operated by third parties are governed by their own privacy terms; please review them before providing information.

We may revise this policy as our services or obligations change. The latest revision date is shown above. For a privacy question or request, contact our customer-care team with enough detail to identify the account or transaction. We may verify your identity before acting on a request.